Dear Mr. Faisal Abdullah,
Thank you for your review of your recent experience at our hotel Al Khozama. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and the management hope that next time you’re in the area, you’ll visit us again and experience a higher level of customer service. Thank you again for your comments.
Yours in hospitality,
Sudheer Ahmed
E-Commerce Executive