Dear Omaralraoji,

Thank you for sharing your excellent review in the TripAdvisor community.

Our mission is to exceed our guest’s expectation during their dining experience and I am thrilled you enjoyed the experience.

Looking forward to welcoming you back soon!


Emilio Bellorin

Al Orjouan Manager
e: emilio.bellorin@ritzcarlton.com

Dear Ahmed A,

I'm glad to know that your dining experience at Al Orjouan turned out so well.

On your future visits, I recommend you to try Azzurro and Hong, offering authentic Italian and Chinese cuisines respectively. And let us know your thoughts about your experience.

Thank you for patronizing The Ritz-Carlton, Riyadh and we look forward to welcoming you again.

Kind regards,

Regards,

Emilio Bellorin
Al Orjouan Manager
email: emilio.bellorin@ritzcarlton.com

Dear Relax632045,

Thank you for sharing your excellent review in the TripAdvisor community.

I would personally convey your positive marks to Talal for providing exception service. Our mission is to exceed our guest’s expectation during their dining experience and I am thrilled you enjoyed the experience.

Looking forward to welcoming you back soon!


Emilio Bellorin

Al Orjouan Manager
e: emilio.bellorin@ritzcarlton.com

Dear 6abdullah123,

Thank you for taking the time to leave your comment on TripAdvisor. I would like to take this opportunity to apologize for the unpleasant experience you had recently at our restaurant.

It is so unfortunate that we did not meet your expectations nor lived up to the high service standards for which we are known. Please do note that we are taking measures to ensure that this situation will not reoccur.

I would highly appreciate you giving us the opportunity to restore your confidence in us by speaking to me directly at +966 58 268 65 73. Otherwise, please let me know the best contact number and time to reach you.

Kind regards,

Emilio Bellorin
Al Orjouan Manager
Email: emilio.bellorin@ritzcarlton.com

Dear hind m,


Our mission is to exceed our guest’s expectation during their dining experience and I am thrilled you enjoyed the experience.

Looking forward to welcoming you back soon!


Emilio Bellorin

Al Orjouan Manager
e: emilio.bellorin@ritzcarlton.com