Dear m5vd,
Thank you for taking the time to leave your comment on TripAdvisor, I would like to take this opportunity to apologize for the unpleasant experience you had recently at our restaurant. It is so unfortunate that we did not meet your expectations, Please do note that we are taking measures to ensure that this situation will not reoccur.
We would appreciate the opportunity to be in touch with you. Feedback is extremely important to us, and so if you could afford the time, I may be reached directly at this number +966 58 268 65 73. Otherwise, please let me know the best contact number and time to reach you.
Looking forward to hear from you.
Kind regards,
Khaled Al Deeb
Al Orjouan Assistant Manager
Email: khaled.deeb@ritzcarlton.com