Dear Mr. Abdullatif,
Thank you for taking the time to tell us about your experience at Wyndham Grand Manama. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
Your feedback is very important to us, therefore, please rest assured that we are taking the appropriate measures to address the problems you have mentioned, to prevent it from any future occurrences. Here at Wyndham Grand, we continuously strive to meet your needs and expectations.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Sincerely,
Nada Wael
Asst. Guest Relations Manager
Wyndham Grand Manama
nwael@wyndhamgrandbh.com