Thank you for choosing to stay at Royal Saray Resort managed by Accor and providing your honest feedback. After reading your comments, I would like to extend my sincerest apologies that we did not meet the service standards we have in place to ensure a memorable stay.
After identifying the missteps that occurred, I have met with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the inconvenience you faced from occurring in the future.
Thank you again for your candid feedback. On behalf of the entire hotel team, we sincerely apologize for the inconvenience. We hope you will consider Royal Saray Resort on your next visit to the Kingdom of Bahrain so that we can deliver on the guest experience you deserve.