Thank-you for taking the time to gives us your feedback.
We are sorry that you experienced a slight delay during the check-in process, which is due to the current high occupancy levels but contrary to what we aim to present to our guests.
We abide by a principle of creating a relaxing atmosphere and providing a personalized service, so as to ensure that our guests have an outstanding stay with us, which you have experienced.
Thank you also for recognizing the efforts of our associates and their part in creating the Westin way.
We look forward to welcoming you back in the future.