Dear Mr. Alotebi,
Thank you for taking the time to share your hotel experience.
First, allow us to apologize for any inconvenience caused during your stay, we usually received good comments about our beds being comfortable, however we also needs to look at other scenario, rest assured we took good note of your comment for review and action.
Nonetheless, we thank you for your kind words of appreciation. This is really an encouragement for all the team as we encourage our employees to go the extra mile and emphasize on the attentive and personalized aspect of service.
We placed great value to your feedback and I hope none of the misgivings you experienced will stop you completely from coming back and will reconsider the option to stay with us again in the future.
Cluster General Manager