Dear guest,

Thank you for taking the time to write a review following your recent stay with us. I greatly appreciate your highest recommendation.

We are pleased to know that overall, you had an enjoyable stay with us and were happy with our services and facilities. Thank you for highlighting our spacious rooms, excellent breakfast and the convenience of our location to all that has to offer.

It is the positive reviews, such as yours that motivates us to do the best to keep our guests happy and satisfied throughout.

With regards to the breakfast price, kindly note that we continually benchmark with other hotels of the same category in the city to ensure we always remain competitive.

Thank you for choosing Downtown Rotana, we look forward to welcoming you back again soon.


Best Regards,

Patrice Cornee
General Manager
Downtown Rotana, Manama

Dear Mr. Fahad,

Thank you for taking the time to write a review following your recent stay with us.

Please accept my sincere apologies for the inconvenience and frustration you have experienced during your stay, especially for interrupting your privacy and entering your room whilst you were sleeping.

I have shared your comments with the relevant manager and after investigating the incident and reviewing the CCTV footage, it shows that our colleague followed our internal policy and knocked the door three times before entering the room. Unfortunately, it was not loud enough as you did not hear it. Please be assured that appropriate measures will take place to ensure similar occurrence does not occur again.

Our guests’ complete satisfaction is of prime concern to us and it is through guests’ constructive feedback such as yours that we are able to identify those areas that are worthy of praise or in need of improvement.

I would like to thank you again for sharing your feedback with us and I certainly hope we can be at your service again in the near future.


Best Regards,

Patrice Cornee
General Manager
Downtown Rotana, Manama

عزيزي الضيف،

دعني أولا أن أتقدم لك بجزيل الشكر لإقامتك معنا في داون تاون روتانا و على ملاحظاتك الثمينة حول تجربتك معنا.

اننا بالفعل نقدر تقييمكم الإيجابى ونتطلع للترحيب بكم مجددا لتتمتع بتجربه الاقامه في روتانا داون تاون قريبا , حيث نعدكم دائما باننا سنبذل قصارى جهدنا لنجعل اقامتكم تجربه لاتنسى .

مع تحياتى ,

باتريس كورني
المدير العام
داون تاون روتانا، المنامة