Dear guest,

Thank you for taking the time to write a review following your recent stay with us. I greatly appreciate your highest recommendation.

It is the positive review, such as yours that motivates our colleagues to do the best to keep our guests happy and satisfied throughout.

Thank you for choosing Downtown Rotana, we look forward to welcoming you back again soon.

Best Regards,

Patrice Cornee
General Manager
Downtown Rotana, Manama

Dear guest,

Thank you for taking the time to write a review following your recent stay with us. We always appreciate candid feedback from our guests.

I am very disappointed to read the details of your arrival experience, especially the inappropriate way our colleague handled your requests and processed your check in.

Please accept my sincere apologies for the inconvenience and frustration caused and I can assure you that the level of service you have received is far below the standards of service we usually provide our guests and we are known for.

Rest assured that we take guest feedback extremely seriously and the matter has been taken up with the concerned department head and necessary corrective action has been taken to ensure similar feedback do not occur again.

Our guests’ complete satisfaction is of prime concern to us and it is through guests’ constructive feedback such as yours that we are able to identify those areas that are worthy of praise or in need of improvement.

I would like to thank you again for sharing your feedback with us and I certainly hope we can be at your service again in the near future.

Best Regards,

Patrice Cornee
General Manager
Downtown Rotana, Manama