Dear guest,

Thank you for taking the time to write a review following your recent stay with us.

Our constant aim is to provide only the highest level of comfort to our guests and it was with deepest disappointment that we failed to provide you an exceptional experience on this occasion.

Please accept my sincere apologies for the inconvenience and frustration you have experienced during your stay, especially with your pillow request that was not delivered to you. Rest assured that this has been taken up with the concerned department heads to take appropriate measures to ensure similar feedback do not occur again.

Our guests’ complete satisfaction is of prime concern to us and it is through guests’ constructive feedback such as yours that we are able to identify those areas that are worthy of praise or in need of improvement.

I would like to thank you again for sharing your feedback with us and I certainly hope we can be at your service again in the near future.

Best Regards,

Patrice Cornee
General Manager
Downtown Rotana, Manama

Dear guest,

Thank you for taking the time to write a review following your recent stay with us. I greatly appreciate your highest recommendation.

I am pleased to read that you enjoyed your stay with us and that we met your expectations in all aspects of your experience.

Abdullah was thrilled with your compliments and happy to know that he was able to make your stay a memorable one. It is the positive review such as yours that motivates our colleagues to do the best to keep our guests happy and satisfied throughout.

Thank you for choosing Downtown Rotana, we look forward to welcoming you back again soon.

Best Regards,

Patrice Cornee
General Manager
Downtown Rotana, Manama