Dear guest,

Thank you for taking the time to write a review following your recent stay with us.

I am pleased to know that you enjoyed our food at the all day dining restaurant. It is the positive review, such as yours that motivates our colleagues to do the best to keep our guests happy and satisfied throughout.

With regard to your comments on kids facilities, lightings in the bathroom and breakfast timing to be extended have been noted and will be looked into.

Our guests’ complete satisfaction is of prime concern to us and it is through guests’ constructive feedback such as yours that we are able to identify those areas that are worthy of praise or in need of improvement.


Thank you for choosing Downtown Rotana, we look forward to welcoming you back again soon.

Best Regards,

Patrice Cornee
General Manager
Downtown Rotana, Manama

Dear guest,

Thank you for taking the time to write a review following your recent stay with us. I greatly appreciate your highest recommendation.

I am pleased to read that you enjoyed your stay with us and that we met your expectations in most aspects of your experience. It is the positive review, such as yours that motivates our colleagues to do the best to keep our guests happy and satisfied throughout.

With regard to your comment about the cleanliness of our cups and spoons has been noted and I would like to apologize for the inconvenience this caused you. Rest assured that this will be looked into.

Thank you for choosing Downtown Rotana, we look forward to welcoming you back again soon.

Best Regards,

Patrice Cornee
General Manager
Downtown Rotana, Manama

Dear guest,

Thank you for taking the time to write a review following your recent stay with us. We always appreciate candid feedback from our guests.

Our constant aim is to provide the highest level of comfort to our guests and I was disappointed to read that there were aspects of your experience that did not meet your expectations.

Please accept my sincere apologies for any inconvenience and frustration you experienced during your visit, especially with the noise disrupting your night sleep.

With regard to your comment concerning our rates, kindly note that we continuously check other hotels of the same category in the city to ensure we always remain competitive.

I would like to thank you again for sharing your feedback with us and I certainly hope we can be at your service again in the near future.

Best Regards,

Patrice Cornee
General Manager
Downtown Rotana, Manama