Dear guest,

Thank you for taking the time to write a review following your recent stay with us.

Our constant aim is to provide only the highest level of service and hospitality to our guests and I was surprised to read your comments about an alleged food poisoning during your stay.

The details of your experience was shared with me before you left and my understanding is that the team here responded to your condition in a professional manner, offering medical assistance and ensuring you were looked after and this until you departed.

At the same time, a thorough investigation was carried out by our Food and Beverages department. All the critical control points of the F&B operation relating to the food receipt, storage, production, and serving of meal were traced for breach of food safety. Furthermore, suspected food's ingredient, temperature control, cleaning & sanitation were all found within critical limits. The staffs concerned were interviewed on personal hygiene and their medical reports were verified and found valid.

With the investigations’ outcome, records available and the controls we have in place, and the fact that no other complaints of this nature were received from other guests, we can only conclude that the food served on March 4th breakfast was not the reason for your condition.

I trust this information is sufficient for your purposes. However, should you require further clarification, please do not hesitate to contact me.

I would like to thank you again for sharing your feedback with us and I certainly hope we can be at your service again in the near future.

Best Regards,

Patrice Cornee
General Manager
Downtown Rotana, Manama

Dear guest,

Thank you for taking the time to write a review following your recent stay with us.

Please accept my sincere apologies for the inconvenience and frustration you encountered with the alarm incident which occurred last Friday early morning.

Unfortunately, the alarm could not be silenced once triggered which resulted in many guests using the emergency stairs. At this stage we were unable to communicate through the sound system that the alarm was false and avoid guests coming down to the lobby.

Our first priority is the safety of our guests and colleagues and I can reassure you our modern security system is fully operating making our hotel one of the safest hotel in Manama.

I would like to apologize again for this incident and I certainly hope we can be at your service again in the near future.

Best Regards,

Patrice Cornee
General Manager
Downtown Rotana, Manama

Dear guest,

Warm greetings from Downtown Rotana – Manama!

Thank you for taking the time to share your feedback following your recent stay with us.

Please accept my sincere apologies for the inconvenience and frustration you encountered with the alarm incident which occurred last Friday early morning.

Our first priority is the safety of our guests and colleagues and I can reassure you our modern security system is fully operating making our hotel one of the safest hotel in Manama. The incident was actually due to a human error which I agree is not acceptable.

I would like to thank you again for sharing your feedback with us and I certainly hope we can be at your service again in the near future.

Best Regards,

Patrice Cornee
General Manager
Downtown Rotana, Manama