Dear guest,

Thank you for taking the time to write a review following your recent stay with us.

Please accept my sincere apologies for any inconvenience and frustration you experienced during your visit and for not meeting your expectations.

As mentioned in the separate e-mail I’ve sent you, your comments have been discussed with the concerned department heads and corrective measures have been taken to ensure similar feedback do not occur again.

Our guests’ complete satisfaction is of prime concern to us and it is through guests’ constructive feedback such as yours that we are able to identify those areas that are worthy of praise or in need of improvement.

I certainly hope we can be at your service again in the near future.

Best Regards,

Patrice Cornee
General Manager
Downtown Rotana, Manama

Dear guest,

Thank you for taking the time to write a review following your recent stay with us. I greatly appreciate your highest recommendation.

I am pleased to read that you enjoyed your stay with us and that we met your expectations in all aspects of your experience.

It is the positive review, such as yours that motivates our colleagues to do the best to keep our guests happy and satisfied throughout.

Thank you for choosing Downtown Rotana, we look forward to welcoming you back again soon.

Best Regards,

Patrice Cornee
General Manager
Downtown Rotana, Manama

Dear guest,

Thank you for taking the time to write a review following your recent stay with us. I greatly appreciate your highest recommendation.

I am pleased to read that you enjoyed your stay with us and that we met your expectations in all aspects of your experience.

It is the positive review, such as yours that motivates our colleagues to do the best to keep our guests happy and satisfied throughout.

Thank you for choosing Downtown Rotana, we look forward to welcoming you back again soon.

Best Regards,

Patrice Cornee
General Manager
Downtown Rotana, Manama