Dear Valued Guest,
We are saddened to hear these issues occurred during your visit. Rest assured it has been cascaded to the department heads involved. However, if you have time to email me via norman.eleazar@espinashotels.com regarding your stay details in order to investigate thoroughly and allow us to recover you for your next visit.
Until then, we wish you good health.
Kind regards,
Norman Eleazar
Corporate Director - Sales & Marketing
Espinas Hotel Group