Dear Mohammadhadi

Thank you for giving us a 5-star review and rating us perfectly during your hotel visit.
Your points are very important, and we will immediately look into these and rectify as necessary to continue striving to improve our service and standards to provide an exceptional experience.
Your compliments of Ms Hadis Ebrahimi will be shared and she will certainly be recognized for making you feel like the most important guest.
We truly value your patronage and look forward to serving you again in the future .

Sincerely
Atena Ghorbanzadeh
Deputy Director of Sales& marketing
Espinas Hotel Group

Dear Valued Guest,

Greetings from Espinas Palace Hotel.


Thank you for taking the time in sharing your recent experience. We truly value the opinions of our guests and we are sorry that we did not meet your expectations. Our sincere apologies for the poor handling of your concern.

If you, however, would have time to share with us more details of your stay via email to norman.eleazar@espinashotels.com, this would assist in us making the necessary improvements.

I have spoken with our team members concerned on this matter and let me assure you that we take this matter seriously and will take appropriate action. We immediately launched an investigation to identify the cause and to prevent this from happening again. We will focus on training our team to make improvements in our service quality. Your feedback is very important to us and we have shared it with respective department heads to prevent a recurrence.

Thank you again for staying with us and if I can be of any further assistance, please do not hesitate to contact me personally.

Sincerely,
Norman Eleazar
Corporate Director - Sales and Marketing
Espinas Hotel Group