ان القيمة المدفوعة مقابل الخدمات عالية جدا ( ربما يعود السبب الى وجود تكاليف اضافية للفندق مثل شركة الحماية)
لكن اذا قارنا باقي الاسعار مثل طلبات الاكل والخدمات في الشناشيل وجدناها عالية جدا مقارنة في فنادق دبي مثلا وفنادق تركيا.
الهدف من هذا التعليق هو الارتقاء بالفندق وتقديم الخدمات
Dear Mr. Valuable guest,
Thank you for having taken the time to complete our guest survey following your recent stay at Babylon Rotana Baghdad.
I was pleased to see we've generally met your expectations and appreciate your feedback which it helps us to improve our services for the future.
We have noted your comments and this matter have been discussed with the managers concerned and appropriate and corrective measures have been taken without delay.
It is our goal to maintain the highest standards of service to all our guests and we are delighted to know that you had a pleasant stay.
We look forward to welcoming you again and assure you of our best attention and services at all times.
Kind regards,
Simon Azizi
Executive Assistant Manager
يمتاز بموقع ستراتيجي بالاضافة الى الخدمة الرائعة والاجواء الممتعة...
يعتبر الفندق من اجمل المرافئ التي تطل على نهر دجلة بالاضافة الى الخدمات الترفيهية التي يقدمها الفندق لذى يعتبر واحد من اهم واجمل الفنادق الموجودة في العراق
Dear Valued Guest,
We sincerely appreciate the time and effort taken to share your experiences with us on Tripadvisor .
It is our goal to maintain the highest standards of service to all our guests and we are delighted to know that you had a pleasant stay as we value your commendation.
We are very pleased to read that you enjoyed your stay with us and hope that we may welcome you back to our hotel again should travel plans bring you back to Baghdad in the future.
Kind Regards,
Simon Azizi,
Executive Assistance Manager.
الاقامة كانت جيدة في الفندق الافطار الصباحي كان خمس نجوم بمعنى الكلمة الـ"مني بار " فيه خيارات قليلة جداً الموظفين كانوا جيدين اجمالاً اعجبني الجلوس والخدمة في "القرية البابلية الزخارف والديكورات لا تتناسب مع اسم الفندق
Dear Valued Guest,
I would like to take the opportunity to thank you in sharing your feedback. This feedback will help us in continuing on improving our services to our valuable guests.
It is our goal to maintain the highest standard of services to all our guests. We are delighted to know that you had a pleasant stay and enjoyed the facilities of the hotel in spite of the few issues.
Again, I am delighted at your gesture and they thank you for your wonderful comments about location, team, services and glad that we meet your expectation.
I look forward to welcoming you again and assure you of our best services at all times.
Yours sincerely,
Simon Azizi
Executive Assistant Manager
- تعديل الإجراءات الأمنية للدخول والخروج بما يجعلها اكثر انسيابية واكثر سرعة
- توفير سيارة اجرى للراغبين من داخل الفندق
- الغرفة كانت نوعا ما صغيرة لاقامة شخصين
- إبقاء الجم الرياضي مفتوح 24 ساعة للراغبين ممارسة الرياضة باوقات مبكرة جدا مثلا
Dear Valued Guests,
Thank you for taking the time to write and share your experience during your recent stay with us.
It was indeed a great pleasure to have you as our guest. We have however noted your comments and concerns and we will share it with our senior management to look into it accordingly.
We look forward to welcoming you again and assure you of our best attention and services at all times
Yours sincerely,
Simon Azizi
Executive Assistant Manager
مستوى الغرف ليس اكثر من نجمة، سعر خيالي مقابل مستوى حماية أمنية عالية وليس مقابل خدمة فندقية، غرف صغيرة أسرة غير مريحة، موكيت مدبغ وقديم.
موقع الفندق جيد مطل على النهر ، مكنة قهوة اسبرسو في الغرفة بالخلاصة فندق نجمة بخدمات ٣ نجوم
Dear valued guest,
I would like to take the opportunity to thank you for sharing your feedback as this feedback will help us in continuing on improving our services to our valuable guests.
I am pleased to know that you were satisfied with our location and in-room coffee machine. On the other hand, allow me to extend my sincere apologies for the unpleasant experience with our facilities, rest assure that what you have experienced is not our normal standard and the same has been brought to the concerned manager’s attention and actions to be taken in order not to have the same in the future.
It is our goal to maintain the highest standard of services to all our guests. We are delighted to let you know that we are working on plan to enhance and improve our facilitates in order to meet your expectations.
Hoping that this issue will not deter you from using our hotel in the future and I look forward to welcoming you again and assure you of our best services at all times.
