Dear Mr. Bahar,

Although we sincerely regret your disappointment with your stay in our Movenpick Hotel Kuwait, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us.

We however understand reading your review that apparently you were not properly informed about our hotel’s services prior to your arrival and would like to take the opportunity to point out that a full description of our services is available on our website; as you will see the extra charge for the use of the safe as well as the late check out being subject to availability are duly reported; due to the high season and complété occupation of our hotel we cannot guarantee late check outs until the departure day, however as you well say we always offer the possibility to use a courtesy room for our guests with late flights to be able to use the hotel’s facilities and freshen up before departing for the airport. 

Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that (Your (deine Marke)) will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

Regards,
Front Office Team