Dear Mr/Mrs.Arsku

Reference to the online comment received regarding your last stay in our hotel, we would like to apologize for the inconvenience caused and we want to thank you for taking your valuable time to inform us about your experience at our Hotel. We were particularly concerned to learn that some of our services did not meet your expectations on this occasion.

Your valuable comments have been addressed with the concerned managers

Once again please accept our apologies for the inconvenience caused, and we do hope that you will give us the opportunity to welcome you back to Mövenpick Hotel Kuwait.

Kind Regards,
Front Office Department