Dear Mr. AlFayez,
Thank you for taking the time to share such an honest review of our hotel.
I sincerely apologize that your experience of our hotel did not live up to your expectations. We receive many comments about the friendliness and efficiency of our team members and i am sorry that this has not been your feedback.
I am also very sorry that you were dissatisfied with the level of service and cleaning in your room. The training and retraining of our staff in an on going process that we will surely revise based on your review.
Your booking was through an online travel agent and not directly with us, that is why refund process cannot be done by the hotel.
Our room categories and features are clearly posted online to avoid any misunderstanding with our guests, Although the hotel is not located on the beach but we have sea view units.
I hope you will give us a second chance to convince you of our service quality and we are very much looking forward to welcoming you again in Louis V Hotel.
Best Regards
Jessy Azar
General Manager