Dear Esteemed Guest,
Allow me first to thank you for selecting Hotel Gefinor Rotana for your stay.
It is with great regret that I read your comments in respect to the inconvenience we have unintentionally caused during your stay. I am currently in an investigation process with the concerned departments involved in the discomfort you have encountered with our services, assuring you that strict procedures and corrective actions were immediately adopted.
Once again we truly apologize for the inopportune situation caused; promising you that your experience with us does not reflect the level of standard service Gefinor Rotana promises to its guests.
We look forward to welcome you back under better circumstances.
Yours Sincerely,
Gilbert Zeait
General Manager