Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
We have noted your concern & it help us a lot to avoid similar experience to any future guest.
Your good remarks were certainly passed to front desk staff you mentioned and made them even more motivated.
Once again, thank you very much for bringing them to our attention and looking forward to welcoming you once again with much improved services.