Dear Guest,
Warm greetings from the Grand Hyatt Doha Hotel & Villas, we trust this message finds you well. We would like to thank you for taking the time to share about your stay on TripAdvisor.
We're very sorry that you left with a negative experience. This is strictly against our standards and each staff is experienced and skilled to cater to the needs of our guests, We will definitely look into it with the staff and management.
It will be great if you can send us your contact details at dohgh-marketing@hyatt.com so we can get in touch with you to understand the matter in more detail.
We look forward to your response, apologies again for this experience.
Kindest regards,
Dirk Holscher
Hotel Manager