Dear Guest,
Warm greetings from Sharq Village & Spa, a Ritz-Carlton Hotel!
We thank you for taking the time to leave your feedback on your recent experience. We sincerely apologize for the inconvenience caused during your recent visit. It is our aim to provide you with the quintessential Ritz-Carlton service that we pride ourselves in. However, we are genuinely disheartened to learn that we have failed at this point as the highlighted issues are not per our standards.
Kindly know that feedback as such is taken seriously and we trust that the Management has addressed these issues to ensure necessary actions. We look forward to giving you a better experience in the future if given a chance.
We ask for you to share your contact details and your experience with Abdolreza.Jalilizadeh@ritzcarlton.com
We hope we can redeem ourselves with your next visit.
Warm regards,
Saleh Bataineh
General Manager
Sharq Village & Spa, a Ritz-Carlton Hotel