اجازة رائعة في المكان المناسب ، حيث الأجواء الطبيعية في أنحاء الفندق ، وكذلك الشموع المضيئة في أركان الفندق ، كما وتلاحظ ترتيب جميع الأماكن في نواحي الفندق المختلفة ، والابتسامة الدائمة من قبل المشرفين و العاملين في بهو الفندق ..
Dear Guest,
Thank you for choosing Oryx Rotana, our team will continuously work on making you feel at home.
I am happy to read about your experience with our hotel facilities and services. It is very pleasing to read how much you have enjoyed your time with us.
I appreciate you taking the time to share your experiences on TripAdvisor and I look forward to welcoming you back in the future.
Sincerely yours,
Ghassan Dalal
General Manager
ارجو توفير مطاعم اخرى مع خيارات مختلفه زرت مطعمين الاول سعره غالي والاخر خيارات الطعام قليل وغير مناسبه اتمني زيارة الفندق في المستقبل القريب وكما اتمنى ان يجد تعليقي القبول والرد عليه واشكر لكم سعة صدركم وتقبلكم للنقد البناء
Dear Guest,
Thank you for taking the time to post a review of your experience at Oryx Rotana.
We truly appreciate your valuable feedback and have noted your comment about the price in our restaurants. On the subject of food and drink being pricey, different destinations may indeed have a different pricing structure. For Doha, we regularly conduct comparative pricing checks with other five star hotels in the city and I am pleased to reassure you that we are offering better value for money for most of the items compared. This process is ongoing and if we find later that we are not in line, where ‘an apple to apple’ comparison can be made, then adjustments are actioned as and when we reprint menus or tariffs.
We look forward to welcoming you again in the future.
Sincerely yours,
Ghassan Dalal
General Manager
الغرف غير نظيفة - مليئة بالغبار , الميني بار فريدج لم يكن يعمل , فترة الانتظار لطاولة الفطور كانت طويلة , الساونا وغرفة البخار النساثية كانت خارج الخدمة, شكرا على هذه التجربة السيئة , تجربة بكل تأكيد لن تتكرر
Dear Guest,
Thank you for taking the time to post a feedback of your experience at Oryx Rotana.
It is with much regret to know about the unpleasant experience that you have encountered during your recent stay. We humbly apologize for the inconvenience and regret that we provided you with poor customer experience, which is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service and we would like to apologize for not meeting your expectation.
Nevertheless, we would like to thank you for bringing this to our attention as your constructive feedback will help us improve our operations and services. Rest assured that all the points raised will be addressed to the concerned department and action will be taken accordingly.
I sincerely hope that you will give us another chance to provide you with our usual high quality of service standards on a future visit.
Sincerely yours,
Ghassan Dalal
General Manager
الفندق والموظفون العاملين في الاستقبال(front Disk) ومطعم Choices محترفون ومميزون جدا في اداء عملهم ولهم جزيل الشكر والتقدير .
السيد الوك والسيد كارتك والشيف انس مميزون جدا في اداء عملهم في خدمت زبائن المطعم
Dear Guest,
Thank you for taking the time to share your experience at Oryx Rotana.
I'm glad to know that we were able to provide you an enjoyable stay with the high level of our services and facilities.
Your compliments will definitely be shared with the team especially to Alok, Karthik and Lahcen.
We look forward to welcoming you again in the near future.
Sincerely yours,
Ghassan Dalal
General Manager
بتكون لي زيارة لشهر يناير القادم ان شاء الله
الفندق ممتاز جداً ومريح ، وقيمه ليست بالمكلفه ومكان طيب . سعدت جداً بالإقامه فيه للمره الثانيه على التوالي وقادم له بشهر يناير
اتمنى تعدد الخيرات ببوفيه الغدا والافطار اكثر
Dear Guest,
I am very delighted to read your overwhelming review which you experienced during your stay at the Oryx Rotana.
I’m glad to know that the level of our services and facilities exceeded your expectations, giving you an enjoyable stay all throughout. It will always be our pleasure to serve our guest like you the utmost care and best attention.
Rest assured that we will not let these wonderful compliments come to pass without being conveyed to my team and I would like to take this opportunity to thank you once again for your kind words.
We look forward to welcoming you back for another memorable stay in the near future.
Sincerely yours,
Mark Timbrell
General Manager
E-mail: oryx.hotel@rotana.com
Tel: +974 44023333
