Warm greetings from Hyatt Regency Oryx Doha.
Thank you very much for taking your valuable time to provide us with your feedback following your recent stay at the Hyatt Regency Oryx Doha.
I was pleased that you enjoyed your stay and please accept my sincere appreciation for your kind comments which we will share with all our team.
I was concerned to read that the you have lost your lighter and i understand the team has investigated the matter , please note that I have spoken to our Security Manager to further investigate and revert back to us with a final report, Please accept my sincere apologies for this situation.
Looking forward to have the opportunity to serve you again during your next stay.
Kind regards,