Warm greetings from Hyatt Regency Oryx Doha.
Thank you very much for taking your valuable time to provide us with your feedback following your recent stay at the Hyatt Regency Oryx Doha.
I was concerned to read that you didn't feel your belonging are safe in our hotel , kindly note that I have investigated the incident and find out that our Housekeeping didn't check the drawer of your room during your stay hence didn’t take your belonging , however upon checkout my Colleague Habib has sent security to check your room and found your glasses in the drawer, please accept my sincere apology for any inconvenience. I hope that despite the above we were able to keep a memorable souvenir of our hotel on this occasion
Looking forward to have the opportunity to serve you again during your next stay.
Kind regards,