Dear Valued Guest,
Thank you for taking the time to share your feedback with us. I am saddened to see that you were not fully satisfied with your experience at Hilton The Pearl. This being said, we do apologise for the inconvenience you may have faced, however, the hotel policy states that no outside services are allowed within the hotel. We do have a salon that is available for any services that you might require. Again, we apologise for the inconvenience and we hope we have the opportunity to welcome you back for a flawless stay.
Yours sincerely,
Hassan El Wahidi
General Manager