Thank you for taking the time to share with us your experience following your recent stay at Hilton Doha.
Allow me to reassure you that our guest feedback is extremely important to us, as we are able to assess and continuously improve the service standards, which we strive to achieve through proper training.
I would like to sincerely apologize for any inconvenience caused during your stay. Rest assured that your feedback has been forwarded to the concerned Department for review in order to avoid the mentioned incident in the future.
I sincerely hope that the mentioned points will not deter you from returning back to our hotel where you can be assured of our best intention at all times.
Once again, thank you for your feedback and we sincerely hope that we will have the opportunity of welcoming you back at the Hilton Doha in the near future.
With kind regards,
Assistant Front Office Manager