Dear khalndy1818,
Thank you for taking the time to share with us your experience following your recent stay at Hilton Doha.
I was very concerned to hear your feedback regarding the room upgrade, with this, I would like to sincerely apologize for any inconvenience caused during your stay.
I sincerely hope that the mentioned points will not deter you from returning back to our hotel where you can be assured of our best intention at all times. Kindly please contact me directly on your next visit with us and I will be glad to take care of your booking personally.
Once again, thank you for your feedback and we sincerely hope that we will have the opportunity of welcoming you back in the near future.
With kind regards,
Mostafa Hegazy
Assistant Front Office Manager
Contact 44233260