الفندق ممتاز للحجر الفندقي، هاديء، الغرفة نظيفه. و الإطلاله رائعه. بالنسبه للأكل، قمت بالاتصال على خدمه الغرف لاخبارهم بأنني أتبع حميه غدائيه بسبب ظروف صحيه، و بالفعل قاموا بارسال وجبات صحيه. شكرا لإداره الفندق و لمسؤول خدمه الطعام.المزيد
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فندق الأغاني الصاخبه والإزعاج السمعي !
كأنك داخل ديسكو لاتستطيع الجلوس في قاعه أو في مقهى من فرط الموسيقى المزعجة حتى الصلاة لاتستطيع من قوة الأغاني داخل الفندق تحدثنا مع الإدارة ولا إستجابه وبالتالي لن نأتي إلى هذا الفندق أبدا ولن أنصح الأصدقاء بالذهاب إليه لعدم تلبية رغبات الضيوف
Dear muhnndi P,
Thank you for taking the time to send us your constructive feedback through our Guest Satisfaction Survey. Allow me to reassure you that our guest feedback is extremely important to us, as we are able to assess and continuously improve the service standards, which we strive to achieve.
I was very concerned to hear that you faced inconvenience regarding the loud audio. With this, I would like to sincerely apologize for the inconvenience caused. Rest assured that necessary steps have been taken to avoid the mentioned incident in the future. I sincerely hope that the mentioned points will not deter you from returning back to our hotel where you can be assured of our best intention at all times.
Once again, thank you for your feedback and I sincerely hope that we will have the opportunity of welcoming you back at the Hilton Doha in the near future.
With kind regards,
Mostafa Hegazy
Assistant Front Office Manager
Contact Number 44233260
اشكر المطعم والي قايمين عليه وبالاخص الاخت اسماء التي تقدم كرم الضيافه وحسن الاخلاق والابتسامه لزبائن والشكر للمطعم والطاقم وبالاخص اسماء وشكرآ كثير لطاقم بدون استثناء من خدمات بقدمونها ورحابت صدرهم الواسعه
Dear KhaledA2577,
Thank you for taking the time to share with us your experience following your recent visit at Hilton Doha.
We are delighted to know that our services and facilities exceeded your expectation and that you had a wonderful experience with us. Thank you for appreciating our team and rest assured that your kind praise will be shared to the Hilton Doha Team.
Once again, thank you for your feedback and we sincerely hope that we will have the opportunity of welcoming you back in the near future.
With kind regards,
Mostafa Hegazy
Assistant Front Office Manager
اتمنى ان آخذ ترقيه لو مره واحده على كثر زيارتي واقامتي في الهيلتون ولاكن الترقيات لاشخاص معينين فقط ولا اعرف لماذا هذا السبب كل مااقول لهم اريد ترقيه من غرفه الى سويت يقولون لي الاماكن ممتلئه وتوجد اماكن فاضيه
Dear khalndy1818,
Thank you for taking the time to share with us your experience following your recent stay at Hilton Doha.
I was very concerned to hear your feedback regarding the room upgrade, with this, I would like to sincerely apologize for any inconvenience caused during your stay.
I sincerely hope that the mentioned points will not deter you from returning back to our hotel where you can be assured of our best intention at all times. Kindly please contact me directly on your next visit with us and I will be glad to take care of your booking personally.
Once again, thank you for your feedback and we sincerely hope that we will have the opportunity of welcoming you back in the near future.
With kind regards,
Mostafa Hegazy
Assistant Front Office Manager
Contact 44233260
الغرض من الاقامه الحجر الصحي بعد السفر وكان التعامل والخدمه ممتازه ، لكن يفضل لو فيه مجال للترفيه لذوي الحجر الصحي او اماكن خاصه للمشي ، وهناك مشكله في قنوات التلفزيون العدد قليل جداً ، واجهتني مشكله ازعاج من الغرفه المجاوره لكن طاقم الفندق تجاوب معي بسرعه بعد الابلاغ عنها وشكرا لكم
Dear nooasaad,
Thank you for taking the time to share with us your experience following your recent stay at Hilton Doha.
We are delighted to know that our services exceeded your expectation and that you had a wonderful stay with us. Thank you for appreciating our team and rest assured that your kind praise will be shared to the Hilton Doha Team.
Once again, thank you for your feedback and we sincerely hope that we will have the opportunity of welcoming you back in the near future.
With kind regards,
Mostafa Hegazy
Assistant Front Office Manager
لا أنصح به أثاث متهالك وغالي جدًا أعتقد ان 4 نجوم كثيرة عليه غريب أنه مازال مصنف 5 نجوم غرفتي كانت سيئة وبها رائحة كريهة يبدو أنها من الصرف الصحي لم أحصل على طلبي طلبت غرفة مطلة على البحر وأخبروني ان الاطلالة كاملة لكن للأسف كانت إطلالة جزئية لن أكرر الإقامة في هذا الفندق.
Dear AhmadA7931,
Thank you for taking the time to share with us your experience following your recent stay at Hilton Doha.
Allow me to reassure you that our guest feedback is extremely important to us, as we are able to assess and continuously improve the service standards, which we strive to achieve through proper training.
I would like to sincerely apologize for any inconvenience caused during your stay. Rest assured that your feedback has been forwarded to the concerned Department for review in order to avoid the mentioned incident in the future.
I sincerely hope that the mentioned points will not deter you from returning back to our hotel where you can be assured of our best intention at all times.
Once again, thank you for your feedback and we sincerely hope that we will have the opportunity of welcoming you back at the Hilton Doha in the near future.
With kind regards,
Mostafa Hegazy
Assistant Front Office Manager
Mobile 66226060
