Dear hamad0010,

Thank you so much for your review on our Trip Advisor page.

I genuinely appreciate your wonderful feedback in regards to your recent stay. Rest assure, I will definitely share it with the entire team as this is a good chance for me to show them that their effort is highly recognized by our esteemed guest such as yourself. Special "thank you" will go to Omar from the Front desk Team.

I am looking forward to welcoming you back to our hotel.

Warm regards,
Tareq Derbas
Area General Manager

Dear Almutairi B,

Thank you for sharing the feedback in regards to your stay at our property. We are pleased to learn about your recent positive experience as well as the professionalism and dedication of our team members.

Please rest assured that your compliments will be passed on to Omar from the Front Office team for going above and beyond in order to make your stay a memorable one.

Thank you for choosing us and we look forward to welcoming you back soon.

Kind regards,
Tareq Derbas
Area General Manager

Dear mrzm2012,

I would like to express my sincere gratitude for taking the time to review your experience with us on TripAdvisor.

I was saddened to learn that your experience at the resort did not meet your expectations, as this was certainly not what we envisioned on your stay with us. Please accept our sincere apologies on this less than satisfactory experience and the inconvenience caused.

I remain hopeful you will decide to give our hospitality a second chance and I will be more than happy to assist you.

Warm Regards,
Tareq Derbas
Area General Manager