المكان فيه بقايا طعام وبلونات من النزيل الذي كان موجود قبلنا السراميك في البركة غير ملتزق والجكوزي الخاص بالفيلا لايعمل . اما المرافق العامة بركة التزلج على الموج the surf pool لاتعمل النادي الصحي لايعمل يحتاج لصيانة المطعم الايطالي لا يعمل
Dear ahmadbinthamer,
Thank you for taking the time to share your experience with us.
Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.
Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.
Thank you again for choosing to stay with us and for your time in sharing your feedback.
Sincerely,
Taisiia Kurteeva | Guest Relations Manager
Banana Island Resort Doha by Anantara
كانت اجازة جميلة، جميع الخدمات متوفرة والفريق العامل كان على اتم الاستعداد للمساعدة.
الاستمتاع بالاجازة وانت في قطر من اهم الجوانب الايجابية لجزيرة الموز.
جميع الترتيبات ( الغرفة، المطعم، بركة السباحة) فاقت التوقعات
Dear Moayadaqel,
Thank you for sharing your feedback on TripAdvisor following your recent stay at Banana Island Resort by Anantara, Doha.
Please allow me to express my sincere gratitude for taking the time to share your unforgettable experience at Banana Island Resort with other travelers. We thank you for your generous praises and for emphasizing the positive aspects of your stay: accommodation, dining, and recreation experience.
Your kind acknowledgment of the service of our associates is very much appreciated as high-quality customer care is indeed among one of our highest priorities. Our entire team was delighted to read your feedback.
We are happy that we succeeded in providing you a holiday that left you truly satisfied, and we look forward to your return visit for an even better experience.
Sincerely,
Svitlana Vovk | Duty Manager
Banana Island Resort Doha by Anantara
فندق رائع ولكن كان ينقصه السماح بصيد السمك
وتقديم خدمة الشواء بعد الصيد والجو العام جميل
واتمنى منهم التأكد من الحمامات بسبب ضعف دفعية الماء في الشطاف والشور وأيضاً الماء ليس ثابت بين الحار والبارد للأسف
Dear a192555,
Thank you for your review and sharing your feedback with TripAdvisor community.
We have taken a note on your comments regarding fishing. Please be informed that at the moment we are unable to accommodate any fishing requests due to the restrictions from the Ministry of environment.
On the other hand, please accept our apology regarding the water pressure issue you have mentioned. We truly regret the negative impression that this might have left upon you.
We hope you will give us a second chance. We will definitely take all measures to not only reach your expectations, but exceed them.
Sincerely,
Taisiia Kurteeva | Guest Relations Manager
Banana Island Resort Doha by Anantara
جزيرة البنانا تعتبر من اجمل الجزر. لقد قضينا وقتا ممتعا مع العائلة
اكثر مايميز الجزيرة هو الهدوء والموقع وكذلك بشاشة الموظفين. كذلك نظافة الجزيرة وتنسيق الاشجار زاد من جمال الجزيرة.
كذلك اشكر ادارة الجزيرة على تعاونهم وتمديد فترة المغادرة
Dear malansi2021,
Thank you for writing your review on Trip Advisor.
We are glad that you chose to stay at Banana Island Resort and it is a pleasure to know that you very much enjoyed your stay with us.
We look forward in welcoming you back to the Banana Island in the near future, where we will have the pleasure of serving you once again.
Sincerely,
Taisiia Kurteeva | Guest Relations Manager
Banana Island Resort Doha by Anantara
موقع رائع فخامة في هندسة البناء والديكور ، خدمة رائعة ، رقي في الاستقبال وجودة عالية في تقديم الخدمات والحرص الواضح على ارضاء النزلاء، مرافق هادئة ونظيفة وممتعه من حيث التنظيم والخدمات المقدمة وجودتها
Dear i92alsada,
It is an absolutely wonderful review that you wrote about your recent tranquil getaway from Doha at our Island. I highly appreciate the time taken and thank you for the recommendation of the property and I am glad to read that you had a great experience with us.
Your encouraging praises to our team had enlightened us to continuously provide a genuine service to all our guests at all times.
Please be assured that the service that you’ve always loved, still awaits you at the resort.
Sincerely,
Taisiia Kurteeva | Guest Relations Manager
Banana Island Resort Doha by Anantara
