تمت ملاحظة فرق في الخدمة بين حجز الغرف بالفندق و بين حجز الفلل الخاصه بالمنتجع، و ان العماله العامله على خدمة الغرف يجب الدفع لهم ليقوموا بعملهم ، الاهتمام بنظافة الغرف و تحسين جودة الطعام المقدم و تخفيض اسعار الطعام و عدم الاستغلال
Dear OmarA4587,
Thank you for taking the time to share your experience with us!
Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay compering to previous stays.
Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.
We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.
Sincerely,
Taisiia Kurteeva | Guest Relations Manager
Banana Island Resort Doha by Anantara
لم يلتزم الفندق بتسليمي الفيلا الخاصه بي في الوقت المحدد ولم يكن هناك تنسيق مع علمهم مسبقاً بموعد الوصول ، بالاضافه الى انه عند استلام الفيلا لم يكن مستوى النظافه كما هو معتاد وخلال الاقامه انقطعت الكهرباء لفتره زمنيه
Dear wkm96,
We would like to offer sincere apologies for the disappointment you have expressed regarding room cleanliness and electricity shut down occurred during your recent stay and we would like to apologies for not reaching your expectations.
Please note that we will be forwarding your remarks to our concerned department in order to counsel the associates and to ensure that this occurrence will not take place again.
We hope you will give us a second chance. We will definitely take all measures to not only reach your expectations, but exceed them.
Sincerely,
Taisiia Kurteeva | Guest Relations Manager
Banana Island Resort Doha by Anantara
المكان فيه بقايا طعام وبلونات من النزيل الذي كان موجود قبلنا السراميك في البركة غير ملتزق والجكوزي الخاص بالفيلا لايعمل . اما المرافق العامة بركة التزلج على الموج the surf pool لاتعمل النادي الصحي لايعمل يحتاج لصيانة المطعم الايطالي لا يعمل
Dear ahmadbinthamer,
Thank you for taking the time to share your experience with us.
Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.
Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.
Thank you again for choosing to stay with us and for your time in sharing your feedback.
Sincerely,
Taisiia Kurteeva | Guest Relations Manager
Banana Island Resort Doha by Anantara
كانت اجازة جميلة، جميع الخدمات متوفرة والفريق العامل كان على اتم الاستعداد للمساعدة.
الاستمتاع بالاجازة وانت في قطر من اهم الجوانب الايجابية لجزيرة الموز.
جميع الترتيبات ( الغرفة، المطعم، بركة السباحة) فاقت التوقعات
Dear Moayadaqel,
Thank you for sharing your feedback on TripAdvisor following your recent stay at Banana Island Resort by Anantara, Doha.
Please allow me to express my sincere gratitude for taking the time to share your unforgettable experience at Banana Island Resort with other travelers. We thank you for your generous praises and for emphasizing the positive aspects of your stay: accommodation, dining, and recreation experience.
Your kind acknowledgment of the service of our associates is very much appreciated as high-quality customer care is indeed among one of our highest priorities. Our entire team was delighted to read your feedback.
We are happy that we succeeded in providing you a holiday that left you truly satisfied, and we look forward to your return visit for an even better experience.
Sincerely,
Svitlana Vovk | Duty Manager
Banana Island Resort Doha by Anantara
فندق رائع ولكن كان ينقصه السماح بصيد السمك
وتقديم خدمة الشواء بعد الصيد والجو العام جميل
واتمنى منهم التأكد من الحمامات بسبب ضعف دفعية الماء في الشطاف والشور وأيضاً الماء ليس ثابت بين الحار والبارد للأسف
Dear a192555,
Thank you for your review and sharing your feedback with TripAdvisor community.
We have taken a note on your comments regarding fishing. Please be informed that at the moment we are unable to accommodate any fishing requests due to the restrictions from the Ministry of environment.
On the other hand, please accept our apology regarding the water pressure issue you have mentioned. We truly regret the negative impression that this might have left upon you.
We hope you will give us a second chance. We will definitely take all measures to not only reach your expectations, but exceed them.
Sincerely,
Taisiia Kurteeva | Guest Relations Manager
Banana Island Resort Doha by Anantara
