Dear haralmohannadi
We sincerely value your feedback and we’re very sorry you were unhappy with our services and experience, I sincerely apologize for the same, this has been shared with our Executives and managers to ensure we do not face this matter again in the future.
Rest assured we have taken note of your comments regarding the Facilities. We have shared this with our team as we constantly try and improve our guest's experience with us, we would like to apologize for any inconvenience the above may have caused.
We greatly value your patronage and look forward to welcoming you back to our hotel in the near future for another break on the beaches of Banana Island.
Sincerely,
Abed Al Kareem Al Rayyan | Front Office Manager
Banana Island Resort Doha by Anantara