كل شيء كان رائعا..شكرا لكم على هذه الجودة ..ونتمنى عمل عروض على اسعار الغرف العائلية ليتسنى لنا الاستفادة من هذه العروض واخذ الابناء معنا في المرات القادمة ان شاءالله .. كل الشكر لطاقم العمل على رحابة الصدر والابتسامة الجميلة .. وكل المطاعم التي تم تجربتها كانت رائعة المزيد
Hilton
RitzCarlton.com
Booking.com
كانت الرحلة ممتعة وهادئة ، والمسبح في الفيلا كبير ونظيف والمطاعم والأكل في الفندق متوفر لكنه غال بعض الشيء وارجو في المرة القادمة ان
يخصص مكان على الشاطئ للعوائل او للنساء فقط،وشكرا على الإقامة الجميلة
Dear Omabdallah555gg,
I would like to express my gratitude to you for posting a review with regards to your recent stay at Banana Island Resort Doha by Anantara.
Your kind words during your stay are very encouraging and bring us immense joy.
I will make sure to pass your compliments of the staff along to them. They will be thrilled to hear how much you enjoyed our resort.
We have noted your comments and will be shared with Management for future improvements. Please accept our apologies for the inconvenience you have faced during your stay with us.
Please let us know when you plan to visit us again, we would be very happy to welcome you back for another stay at Banana Island Resort Doha by Anantara.
Sincerely,
Abed Al Kareem Al Rayyan | Front Office Manager
Banana Island Resort Doha by Anantara
تجربه جميله وممتعة ورحلة تستاهل أن تتكرر مره اخرى في كل سنةً حيث لاحظت فريق العمل متقنين لعملهم وودودين حتي العاملين في تنظيف الحدايق محترمين جدا واتمنى في المره القادمه صار تطور للافضل وتم تحسين ماتم ملاحظته
Dear Abr4380,
Thank you very much for your warm comments on your recent stay.
It is a great pleasure to hear such positive feedback from our guests upon their return home. I am delighted to hear that you have fully enjoyed your stay with us and truly appreciated our different facilities.
I am delighted that you were impressed with the high service standards showcased by our colleagues. Please rest assured that they will be praised for their jobs well done.
Please let us know when you plan to visit us again, we would be very happy to welcome you back for another stay at Banana Island Resort Doha by Anantara.
Sincerely,
Abed Al Kareem Al Rayyan | Front Office Manager
Banana Island Resort Doha by Anantara
يرجى استخدام ادوات للتنظيف لكسر رائحة العفن ومعالجة الرطوبة
والعمل على غسل أغطية الوسادات وأغطية الأسرة أكثر
المكان جميل جدا للراحة النفسية والهدوء وجميع الموظفين تعاملهم راقي جدا
إعادة فتح مطعم الأزرق في المساء لتقديم بوفيه العشاء الغني والمتنوع
Dear hassanhani,
Thank you very much for taking a moment to share your comments about our resort.
We're delighted to learn that you enjoyed your time here with us and we thank you for sharing your kind comments and honest feedback regarding your experience.
It is very satisfying to know that we could make your stay a memorable one and I have forwarded your special regards to our team members.
We have noted your comments for the Cleanliness and the Smell this is shared with the concerned department heads for future improvements. Please accept our apologies for the inconvenience you have faced during your stay with us.
With thanks once again and we look forward to the opportunity of welcoming you back to Banana Island Resort Doha by Anantara in the very near future.
Sincerely,
Abed Al Kareem Al Rayyan | Front Office Manager
Banana Island Resort Doha by Anantara
لم تكن المره الاولى ولكن لاحظت تدني المستوى للخدمات المقدمه عن السابق بشكل كبير جدا
من ناحيه الوصول الى الجزيره لم تكن سياره التنقل متوفره
من ناحيه تاخر الشنط على الوصول الى الفيلا اكثر من ساعه
وتاخر الاسره الاضافيه للاطفال الى المساء
وخدمه التنقل داخل الجزيره جداً سيئه تتاخر اكثر من ٢٠ دقيقه
وعند المغادره تاخر السياره لنقلنا الى المركب ٤٥ دقيقه
Dear Latifa A,
Thank you for choosing to stay with us at Banana Island Resort and for sharing your experience here on Trip Advisor.
It's upsetting to learn that as a repeated guest, your most recent stay with us was not as pleasant; and you have left the resort disappointed.
On behalf of all the team, please accept my apologies for the delays in the service delivery. We are sorry that our efforts were not efficient enough to provide you with a comfortable and joyful stay.
We sincerely value your time and always strive to make our guests stay positive and memorable. We hope you will give us another chance to have you as a guest to restore your trust in Banana Island Resort.
Sincerely,
Svitlana Vovk | Duty Manager,
Banana Island Resort Doha by Anantara
توفير الغرف التي تم حجزها مسبقاً ويجب سرعة تلبية طلب سيارة القولف للتوصيل ، عدد طاقم الاستقبال والضيافة عند الفطور قليل ، وتم خصم مبلغ الحجز كاملاً قبل موعد الذهاب للجزيرة وخصم مبلغ اضافي وعند اجراءات الخروج تم مطالبتي بدفع مبلغ الحجز مرة اخرى
Dear kafood,
Thank you for posting this review about your recent stay with us.
It is upsetting to know that your stay was less than perfect. Please accept my apologies for the inconvenience that you mention in your comments.
We sincerely value your feedback and we’re very sorry you were unhappy with our services and experience, I sincerely apologize for the same, this has been shared with our Executives and managers to ensure we do not face this matter again in the future.
While we regret the inconvenience caused to you, we sincerely hope that you will give us another opportunity to restore your faith in Banana Island Resort.
Our prime location will be awaiting you until your next visit and a very warm welcome back will be ensured.
Sincerely,
Abed Al Kareem Al Rayyan | Front Office Manager
Banana Island Resort Doha by Anantara
