ممتاز وجميل وممتع وراحة بال وطمأنينه استرخاء من اجمل اماكن السياحه وسوف ازور المكان ان شاء الله المرات الجايه وسوف انصح الاهل بذالك وان شاء الله الجيات في الفلا والفيلا المائيه ايضا وطاقم ومناظر خلابهالمزيد
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لا ينطبق على المكان اي شي من مقومات المنتجعات ماعدا الاسم
الموظفين غير مدربين و غير ملمين
المكان لا تتوفر بة مرافق تثري التجربة ولا لابسط الاشياء حتى
الاسعار لا تناسب الخدمات المقدمة ابداً
اجمل مافي المكان الغرفة و مرافقها فقط
Dear mohdfahd319,
Thank you for taking the time to review the Banana Island Resort by Anantara following your recent visit.
It's disheartening to learn that your experience was poor and we didn't meet your expectations on the value of services offered. Our team is always committed to providing memorable experiences and therefore we regret that your visit to Banana Island was less than perfect.
Please accept our sincere apologies for having you leave Banana Island feeling disappointed.
We hope to have a chance to welcome you back and improve on your experience in near future.
Sincerely,
Svitlana Vovk | Duty Manager |
Banana Island Resort Doha by Anantara
عندما كنت في مقر اقامتي في الجزيرة وفي وقت الظهيرة دخل علينا من طرف المسبح للفيلا عامل خاص بالمسبح وهذا انتهاك للخصوصية رغم اني أكدت على خدمة العملاء اني اريد خصوصية كاملة ولا أرغب ان يدخل مقر اقامتي اي احد وأرجو أن استلم تعويض على الذي حصل معي
Dear alforqan12345,
Thank you for your review and for taking the time to provide your feedback on your stay at Banana Island Resort Doha by Anantara.
We sincerely value your feedback and we’re very sorry you were unhappy with our services and experience, I sincerely apologize for the same, this has been shared with our Executives and managers to ensure we do not face this matter again in the future.
Please accept my apologies for the service shortfalls you encountered during your time here. It would be a pleasure to welcome you back to show you that we can do better.
Our prime location will be awaiting you until your next visit and a very warm welcome back will be ensured.
Sincerely,
Abed Al Kareem Al Rayyan | Front Office Manager
Banana Island Resort Doha by Anantara
المكان جميل ورائع وهادئ ولكن أتمنى رفع مستوى خدمة الواي فاي في الأماكن العامة(الشاطئ، الطاولات الخارجية للمطاعم ) وكذلك تحسين جودة الماء في المرافق والاهتمام برائحة الغرف
وكذلك أسعار المساج مبالغ فيها (غالية جدا)
شكرا لكم،،،،،،،،،،،،،،،،،،،،،،،،،،،،،،،،،،
Dear Kanan2010,
Thank you for posting your comment on Trip Advisor.
We were very happy to read your review, and are glad that we could contribute to making your trip to the Banana Island Resort Doha by Anantara a great experience.
I passed on your comments to the team and they were delighted to hear that they have managed to impress you with their personalized service.
We have noted your comments and will be shared with Management for future improvements. Please accept our apologies for the inconvenience you have faced during your stay with us.
We look forward to welcoming you again soon. Thank you for choosing Banana Island Resort Doha by Anantara.
Sincerely,
Abed Al Kareem Al Rayyan | Front Office Manager
Banana Island Resort Doha by Anantara
كل شيء كان رائعا..شكرا لكم على هذه الجودة ..ونتمنى عمل عروض على اسعار الغرف العائلية ليتسنى لنا الاستفادة من هذه العروض واخذ الابناء معنا في المرات القادمة ان شاءالله .. كل الشكر لطاقم العمل على رحابة الصدر والابتسامة الجميلة .. وكل المطاعم التي تم تجربتها كانت رائعة
Dear maariaam84,
Thank you very much for your warm comments on your recent stay.
It is a great pleasure to hear such positive feedback from our guests upon their return home. I am delighted to hear that you have fully enjoyed your stay with us and truly appreciated our different facilities.
I am delighted that you were impressed with the high service standards showcased by our colleagues. Please rest assured that they will be praised for their jobs well done.
It is really great that your overall stay was so enjoyable and I do hope that we will have the pleasure of welcoming you back to Banana Island Resort Doha by Anantara in a near future.
Sincerely,
Abed Al Kareem Al Rayyan | Front Office Manager
Banana Island Resort Doha by Anantara
كانت الرحلة ممتعة وهادئة ، والمسبح في الفيلا كبير ونظيف والمطاعم والأكل في الفندق متوفر لكنه غال بعض الشيء وارجو في المرة القادمة ان
يخصص مكان على الشاطئ للعوائل او للنساء فقط،وشكرا على الإقامة الجميلة
Dear Omabdallah555gg,
I would like to express my gratitude to you for posting a review with regards to your recent stay at Banana Island Resort Doha by Anantara.
Your kind words during your stay are very encouraging and bring us immense joy.
I will make sure to pass your compliments of the staff along to them. They will be thrilled to hear how much you enjoyed our resort.
We have noted your comments and will be shared with Management for future improvements. Please accept our apologies for the inconvenience you have faced during your stay with us.
Please let us know when you plan to visit us again, we would be very happy to welcome you back for another stay at Banana Island Resort Doha by Anantara.
Sincerely,
Abed Al Kareem Al Rayyan | Front Office Manager
Banana Island Resort Doha by Anantara
