Dear jalmansouri,
Thank you for taking the time to give us your rating and feedback.
Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.
Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.
We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.
Thank you again for choosing to stay with us and for your time in sharing your feedback.
Warmest regards,
Mohammed Wazir
General Manager