Dear salehaljanobi,
Thank you for sharing your experience with us; it's appreciated; kindly note that we have conducted an investigation and
came up with the below:
Security investigated and found out that on 21/09/2022 around 21:51 hrs the car was parked by outside Valet Santhons in
front of the hotel besides the flag area, & the key was kept at concierge where nobody has touched the car. The following
day at 22/09/22 around 12:55hrs, the guest claimed his car and our hotel driver Prasad collected his valet key card from
him and went to get the car to find out that the car tire is down; he called guest attention immediately & informed him of the
same.
For more assistance or clarification, please do not hesitate to contact me.
Best regards,
Josiane Jabre
General Manager