Dear guest,
We would firstly like to thank you for taking some time to write us this review.
It is very unfortunate to know that you were disappointed with your stay and that we did not meet your expectations. Rest assured, I have taken the necessary precautions and have warned the concerned departments regarding your complaint and corrective actions have been taken.
If you would like to discuss further about your experience, please do contact me on pearl.hotel@rotana.com for any further feedback or suggestions that you may have.
I hope these issues will not deter you in staying at the Pearl Rotana and I would be pleased to personally welcome you in your next visit.
Yours sincerely,
Karim Nahas
General Manager