Thank you for your comments. I apologize for the problems that you encountered during your recent stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests.
Please feel free to contact me on firstname.lastname@example.org to share further insights on your most recent experience.
Thank you for staying with us, and we look forward to get another chance to serve you.