كانت تجربة مميزة , أتوقع تكرار هذه التجربة لمرات عديدة في المستقبل القريب , أتطلع للحصول على تخفيض مناسب للأسعار في المرات القادمة , بحيث أتمكن من اعتبار هذا المكان هو إختياري الأول عندما يكون لدي أي نية للسفر في داخل دولة الإمارات العربية المتحدة أو خارجها ..
Dear Curiosity57197266453,
Greetings from Pearl Rotana Capital Centre! Thank you for letting us know that you have enjoyed your stay. Experience like yours inspires us to far better our services for valued guest. I hope you will come back and stay with us again and rest assured that we will continually providing the best services at all times.
I look forward to welcome you again in not too distant future.
Yours sincerely,
Karim Nahas
General Manager
فندق مريح وجميلمنطقه هادئهفندق هاديء يوجد شطاف بالحمامالسرير مريح جداًحجم الغرف مناسبالاطلاله رائعه على البحرالفطور منتوع ويلبي جميع الاذواقالموظفين متعاونين وبشوشين جداًتم تلبية جميع رغباتنا اللي طلبناها عند الحجز شكرا. لكم
Dear Mohammed,
Thank you for taking the time to post your review on TripAdvisor and for your interest shown towards Pearl Rotana Capital Centre.
I am happy to learn that you were impressed with our services and facilities and especially enjoyed the sea view from your room and the wide variety of the breakfast we offer.
Our aim is to make our guest feel welcomed and satisfied with their stay and we are happy that we achieved this!
This will surely boost our confidence in continuously giving an exceptional service. Your recommendation and compliments towards Pearl Rotana Capital Centre are highly appreciated.
It is our pleasure to be at your service and we look forward to your next visit.
Yours sincerely,
Karim Nahas
General Manager
توجد نفايات أسفل الاسرة وعدم تعرايف النزيل بي محتواء الفندق من مسبح وغيرة ولكن الطباع العام للفندق ممتاز واخذاء رسوم اكثر من التي موجودة في بوكنك نرجو التنسيق مع بوكنك في الرسوم لان ليست هاذي محطتي الاولة
Dear Paradise31479369243,
Firstly, we would like to thank you for staying with us. I really appreciate your constructive feedback and this will help us what to improve. Rest assured that we will consider your comments. I hope you will get a chance to stay with us again in the near future.
Yours sincerely,
Karim Nahas
General Manager
نرجوا الاهتمام بخدمة العميل ( الحجز غرفتين متصلة ولكن للاسف لم تكن كذالك ولم يتم التجاوب مع الطلب ) والسرير الاضافي مخصص للأطفال والحمام الزجاجي لا يصلح الا للازواج نرجوا الاهتمام بخدمة العملاء وشكرا ،
Dear guest,
Thank you for your comments. I apologize for the problems that you encountered during your recent stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests.
Please feel free to contact me on pear.hotel@rotana.com to share further insights on your most recent experience.
Thank you for staying with us, and we look forward to get another chance to serve you.
Yours sincerely,
Karim Nahas
General Manager
الموظفين لايحتملون العمل تحت الصغط ويجاوبون على طلبك وكأنك تسكن بالمجان. عنجهية وقلة ادب واحترام بالتعامل وعدم احترافية. لقد احسست بالاهانة اكثر من مرة وخصوصا من موظفي خدمة صف السيارات ومن في المطعم للافطار. لم اجادل كثيرا فمستواي ارقى منهم بكثير. لن اسكن هناك مرة اخرى
Dear guest,
We would firstly like to thank you for taking some time to write us this review.
It is very unfortunate to know that you were disappointed with your stay and that we did not meet your expectations. Rest assured, I have taken the necessary precautions and have warned the concerned departments regarding your complaint and corrective actions have been taken.
If you would like to discuss further about your experience, please do contact me on pearl.hotel@rotana.com for any further feedback or suggestions that you may have.
I hope these issues will not deter you in staying at the Pearl Rotana and I would be pleased to personally welcome you in your next visit.
Yours sincerely,
Karim Nahas
General Manager
