Dear Guest,

Thank you for your recent stay with us and for the time taken for sharing your 5 star review on TripAdvisor.
We are extremely pleased to know that you enjoyed your stay with us.
We very much look forward to welcoming you back in the near future.

Sincerely,
Karim Nahas
General Manager

Dear Guest,

Thank you for bringing this to our attention.
We sincerely regret the inconvenience that it may have caused you and would like to assure you that we will investigate the matter in order to avoid this unfortunate experience from happening again. Please do feel free to write to me directly on pearl.hotel@rotana.com with any further feedback you may have about this.
Once again, we would like to thank you for sharing this matter with us and for giving us the opportunity to improve further our standards.
We are looking forward to welcoming you back in the near future.

Sincerely,
Karim Nahas
General Manager

Dear Guest,

Thank you for choosing Pearl Rotana as your preferred destination of stay.
We are delighted to receive such a positive and heartwarming feedback from your end.
I’m happy to learn that you had a wonderful stay experience and enjoyed the facilities.
It's through feedback like yours that we can further enhance our service offerings and provide our guests with treasured times.
On behalf of our entire team here at Pearl Rotana, we thank you and we are looking forward on your next visit.

Yours sincerely,
Karim Nahas
General Manager