Dear Guest,
Thank you for bringing this to our attention.
We sincerely regret the inconvenience that it may have caused you and would like to assure you that we will investigate the matter in order to avoid this unfortunate experience from happening again. Please do feel free to write to me directly on pearl.hotel@rotana.com with any further feedback you may have about this.
Once again, we would like to thank you for sharing this matter with us and for giving us the opportunity to improve further our standards.
We are looking forward to welcoming you back in the near future.
Sincerely,
Karim Nahas
General Manager