أنزل في الكثير من الفنادق سنوياً وهذا الفندق صراحةً اعطاني الشعور الحقيقي اني في منزلي. حجزت عندهم ما يقارب 40 ليلة وكانت تجربة من أروع ما يكون . المرافق ممتازة ونظيفة والغرفة حجمها كبير والأهم أن الموظفين كافةً ودودين وفعالين وعلى استعداد تام لتقدبم المساعدة .
أنصح الجميع بالحجز فيه اذا سافروا لأبو ظبي لتجربة ممتازة وانا سأنزل فيه مستقبلاً بلا شك ان شاء الله !
Dear Guest,
Greetings from Pearl Rotana.
Thank you very much for your generous review and for recommending our hotel. I am happy to know that you enjoyed your stay and it is always rewarding to meet our guest’s satisfaction.
Your comments have been shared with my team and I am sure that it will further entice and encourage them to deliver better service.
We look forward to welcome you back on your next visit.
Yours Sincerely,
Karim Nahas
General Manager
حبيت الإقامة بهذا الفندق جدًا مريحة بسبب الموظفين اللطفين حاتم المصري جدا طيب و خدوم و إجتماعي دائما إبتسامته على وجهه ،نسيت مفتاح الغرفة و أحضره لي الى طابق العلوي ، وكذلك أمنية ،و عمال نظافة الغرف ، انصح بهذا الفندق
Dear Guest,
Thank you for taking some time off to write us a 5 star review.
I am glad to hear that you enjoyed your stay at Pearl Rotana
Your valuable feedback is what strives us to always meet our guest’s expectations and to continuously give an exceptional service. Thank you for your generous and kind comments.
We will be looking forward to welcoming you back.
Regards,
Karim Nahas
General Manager
شكر خاص لموظف الاستقبال فرقان كان مثال لموظف الاستقبال المتميز ،كانت تجربه جدا رائعه وشكرا على الاهتمام من قبله، شكرا فرقان، كان طاقم الفطور في اليوم الاول رائع مع الموظفه جسكا اما في اليوم الثاني كانوا فضين
Dear Guest,
Thank you for taking time to share a kind feedback of your stay at Pearl Rotana Capital Centre.
We are pleased to know that you had a very good stay experience and particularly appreciated the warmth and hospitality of the mentioned team member.
Our aim is to make our guest feel welcomed and satisfied with their stay and we are happy that we achieved this! This will surely boost our confidence in continuously giving an exceptional service. Your recommendation towards us is highly appreciated.
It is our pleasure to be at your service and we look forward to your next visit.
Yours sincerely,
Karim Nahas
General Manager
تاخر في استلام الغرف وانا قمت في هذا الفندق 3مرات وكان في كل مرة تاخير في استلام الغرف وفي هذه المره وصلت الفندق بعد الساعه السابعه مساء وتم تسليمي غرفة واحده والغرفة الثانيه تم تسليمها الي فالساعه التاسعه مساء وانا مع عالتي ومعي اطفال
Dear guest,
We would firstly like to thank you for taking some time to write us this review. It is very unfortunate to know that you were disappointed with your stay at Pearl Rotana and that we did not meet your expectations. Rest assured, I have taken the necessary precautions and have informed the concerned departments regarding your complaint and corrective actions have been taken.
If you would like to discuss further about your experience, please do contact me on pearl.hotel@rotana.com for any further feedback or suggestions that you may have. I hope these issues will not deter you in staying with us and I would be pleased to personally welcome you in your next visit.
Yours sincerely,
Karim Nahas
General Manager
السلام عليكم ورحمة الله وبركاته الفندق كان جدا ممتاز ومميز من حيث النظافه والاستقبال وحسن التعامل وكل شي متوفر والتكاسي قريبه وسهولة الدخول والخروج والمرافق نظيفه جدا الغرفه مريحه والاضائه ممتازه والتعامل ممتاز
Dear guest,
Greetings from Pearl Rotana.
Thank you very much for your generous review and for recommending our hotel. I am happy to know that you enjoyed your stay and it is always rewarding to meet our guest’s satisfaction.
Your comments have been shared with my team and I am sure that it will further entice and encourage them to deliver better service.
We look forward to welcome you back on your next visit.
Yours Sincerely,
Karim Nahas
General Manager
