Dear Mr. a77med85,
Thank you for taking the time to complete your review,
I would like to offer my sincere apologies for the inconvenience caused during your stay with us. We have noted your feedback especially on the areas where you felt needs attention. It is really appreciated as this gives us the chance to identify the areas for improvement and we do hope that this unpleasant experience will not change your perception of us.
Thank you very much for your understanding and we look forward to welcoming you back soon.
Yours sincerely,
Fabrice Ducry
General Manager