Dear qaisabushehab,
Thank you for sharing your valuable feedback with us, we appreciate your taking the time to write a review as this will enable us to make the necessary improvements.
As the water shutdown was an unscheduled occurrence that required urgent action, we were unfortunately unable to give our guests prior notice.
We apologize for the inconvenience that this caused you during your stay with us and we hope to have an opportunity again in the near future to provide you with the excellent standards that we adhere to.
Warm Regards,
Tanitia, Marketing Coordinator