Dear Emoham208740,
Appreciate your positive comments about our hotel's location and dining facilities. However, we regret to hear that your stay with us was less than ideal.
Please be assured that I will make sure to communicate your experience to the concerned team to avoid future occurrences. We really do hope that this experience on this particular visit will not hinder you from visiting us again and allow us to provide you with a better experience on your next stay.
Thank you for giving us an excellent rating despite the shortcomings you had experience.
Kind regards,
Bernard D’Souza