Dear mohdalimajid,
I would like to thank you for having selected Park Rotana, Abu Dhabi during your recent visit to Abu Dhabi.
I am indeed very concerned to learn of your disappointment with some aspects of your reservation and I would like to sincerely apologize for the shortcomings you mentioned.
Your comments have been duly analyzed and discussed with the Team in order to duly address the issues you referred, so we can be sure that same will not reoccur in the future.
I take this opportunity to sincerely thank you for your feedback as it is mainly through our guest’s input that we can improve our standards of service and I am grateful for your contribution.
I sincerely hope that we will have the pleasure of welcoming you back to Park Rotana.
Best regards,
Rabih Melhem
General Manager