Dear Fadi_naj
We would like to thank you for the preference you showed in choosing the Park Rotana, for your recent stay in Abu Dhabi and for taking the time to share your review on Tripadvisor.
We are indeed very concerned to learn of your experience during your recent stay. Your review will be shared with our team in order to duly address the issues you referred and to apply the necessary corrective measures. Also, It would be highly appreciated if you could share with us the wrong information that was provided to you about the restaurant offers.
We would like to take this opportunity to sincerely thank you for your feedback as it is mainly through our guest’s input that we can improve our standards of service and we are grateful for your contribution.
We hope that your recent experience will not deter you from staying with us in the near future and it would be our pleasure to welcome you back to Park Rotana soon.
Best regards
Rabih Melhem
General Manager