Dear TripAdvisor Member,

Thank you for choosing Khalidiya Palace Rayhaan by Rotana during your stay in Abu Dhabi.

It is with great pleasure to know that you had the best and most beautiful holiday with us. We appreciate your compliments on our pool, internet, beautiful view, food and colleagues’ customer service. Your feedback will surely serve as an inspiration for us to continue exceeding our guests’ expectations.

Thank you for your patronage and we can’t wait to welcome you back in the hotel for another memorable stay with us.

Yours sincerely,

Eleni Tsolakou
General Manager

Dear Trip Advisor member,

Thank you for posting your review on TripAdvisor further to your stay with us. We strive to provide the best services to our guests so your feedback goes a long way in ensuring we maintain a constant high standard of service.

It is with regret to know that you were not satisfied with our service at our Horizon restaurant. I would like to assure you that your experience is in no way representative of the usual positive feedback we receive and the high standards we aspire to. We do apologize for the inconvenience you faced in regards to the delay of service. Please rest assured that the shortfalls have been addressed accordingly.

Once again, thank you for your feedback and I sincerely hope that you will reconsider staying with us again. Please do not hesitate to contact me anytime if I could be of further assistance during your future visits.

Yours sincerely,

Eleni Tsolakou
General Manager

Dear TripAdvisor Member,

Thank you for sharing your feedback following your recent stay at Khalidiya Palace Rayhaan by Rotana.

It is with great pleasure to know that you had an enjoyable stay with us and we appreciate your positive comments.

Thank you once again for staying with us and highly recommending us to the other travelers. We look forward to welcoming you back to the hotel soon, assuring you of our personalized service and best attention at all times.

Yours sincerely,

Eleni Tsolakou
General Manager